Know exactly why you win and lose.

AI-powered interviews that talk to your customers, extract real insights, and trace every finding back to their words.

No credit card required. Free plan includes 10 interviews/month.

Win-loss insights dashboard with AI summary, KPIs, and theme analysis

Win/loss analysis is broken.

You know you need to understand why deals close or don't. But today's options all fall short.

Manual interviews

PMs spend 25+ hours per quarter scheduling, conducting, and synthesizing interviews. Most teams give up after one round.

Expensive consultants

Full-service vendors charge $65K+/year for a program most teams can't justify. And you still wait weeks for results.

Shallow surveys

Survey tools get checkbox data, not the real story. Respondents rush through in 3 minutes. You learn nothing you didn't already know.

The result? Most companies fly blind on their most important question: why do we win and lose?

How it works

Three steps to your first insight.

1
CSV contact import interface showing name, email, and outcome columns

Import your contacts

Upload a CSV of recent wins and losses. Name, email, outcome — that's all you need. Takes 2 minutes.

2
AI interview conversation on mobile showing adaptive follow-up questions

AI conducts the interviews

Coretrace reaches out on your behalf. Our AI runs a natural, voice-enabled conversation that digs deeper than any survey.

3
Win-loss insights dashboard with AI summary, themes, and source quotes

Get actionable insights

See why you win and lose, with every insight traced back to a real customer quote. Share with your team in one click.

See what you'll get.

Real insights from real conversations. Every finding traced back to the customer's own words.

Insights Summary
Copy summary

Across 24 decided deals, 16 were lost and 8 were won. Pricing Transparency is your top loss factor (9 mentions, representing $2.4M in deal value), primarily against Competitor A (6 deals).

Interviews Analyzed
24
16L / 8W
#1 Loss Factor
Pricing Transparency
9 mentions · $2.4M
#1 Win Factor
Product Depth
6 mentions
#1 Competitor
Competitor A
6 deals lost
Pricing Transparency
9 (56%)

“We liked the product but couldn't get a straight answer on total cost of ownership. The pricing page showed one number but implementation fees kept appearing.”

“Your per-seat pricing made it impossible to forecast costs as we scale. Competitor A gave us a flat platform fee, which our CFO preferred.”

“Honestly, the product was stronger. But when my team asked about pricing, they got three different answers from three different people. That killed trust.”

Implementation Timeline
5 (31%)
Missing Integrations
2 (13%)

Every insight links to the source quote. No black box. No guesswork.

Everything you need to run a win/loss program.

No consultants. No spreadsheets. No busywork.

AI conversational interviews

Not a form. A real conversation. Our AI asks smart follow-up questions based on each response, just like a skilled interviewer.

Voice-enabled responses

Respondents can speak their answers naturally. Voice captures nuance that typing never will.

Insights dashboard

Aggregated themes and win/loss patterns — updated as each new interview completes. See the big picture without the busywork.

Theme extraction

AI automatically identifies recurring themes across your interviews. Product gaps, pricing concerns, competitive pressure — surfaced automatically.

Source traceability

Every insight links directly to the customer quote that generated it. No black box. Trust the data because you can verify it.

Outreach management

Manage invitations, reminders, and response tracking in one place. Know who responded, who declined, and who needs a nudge.

Not just another survey tool.

Coretrace uses AI to conduct real conversations with your customers. Here's what makes it different.

Adaptive follow-ups

Our AI doesn't follow a script. It listens to each response and asks the next logical question, uncovering insights a static survey never would.

Natural voice input

Customers talk 4x more when they can speak vs. type. More words, more signal, better insights.

Transparent intelligence

Every AI-generated theme links to its source quotes. You see the reasoning, not just the conclusion.

Transcript with evidence highlighting linking insights to source quotes

Simple, transparent pricing.

Start free. Upgrade when you're ready.

Free
Try It
$0 /month
 
Completed Interviews10/mo
Active Contacts25
Products1
Seats2
Includes:
  • AI conversational interviews
  • Voice input
  • Basic interview summaries
  • CSV contact import
 
Start Free
Growth
Scale Your Program
$449 /month
or $379/mo billed annually
Completed Interviews200/mo
Active Contacts600
Products15
Seats25
Everything in Starter, plus:
  • Webhooks (Zapier, Slack, CRM sync)
  • REST API (read-only)
  • Priority email support
  • Dedicated onboarding session
Replaces a $65K/year vendor contract.
Start Free Trial
Enterprise
Enterprise
Custom  pricing
 
Completed InterviewsUnlimited
Active ContactsUnlimited
ProductsUnlimited
SeatsUnlimited
Everything in Growth, plus:
  • Full API access (read + write)
  • SAML / Custom SSO
  • CRM integrations (Salesforce, HubSpot)
  • Unlimited seats
  • Dedicated customer success manager
  • SLA guarantee
 
Contact Us

How compares.

Manual Interviews Survey Tools Full-Service Vendors
Cost From $0/mo $2,000+/qtr (PM time) ~$99/mo $65K+/year
Setup time 2 minutes 2+ weeks 1-2 days 4-6 weeks
Volume High Low High Low
Interview depth High High Low High
Time to insights Same day 4-6 weeks 1 week 6-8 weeks
Source traceability Every insight sourced Yes (manual effort) No Varies

Stop guessing why you win and lose.

Set up your first project in 2 minutes. Your first insights land the same day.

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No credit card required.